Course Terms and Conditions

General Terms and Conditions

Courses and sessions must be booked and paid for in advance of your attendance. If you do not pay the amount listed by the deadline date, we cannot guarantee your place.
No refund or transfer of courses is permitted in the event of non-attendance by the customer, regardless of circumstance.
If you need to change or amend your booking, a £75 administration fee applies.
Coronavirus: if you cannot attend due to symptoms of COVID-19, no refund or course transfer is guaranteed.
There are no credits or refunds for missed courses
Please inform us in writing if you suffer from a prolonged injury or illness. Where possible, we will accommodate for course transfers. If a large portion of a course is missed, we may require an administrative top-up fee.
On occasion, it may be necessary for us to change tutor or arrange a substitute.
By agreeing to our terms and conditions, you recognise that you must have all course pre-requisites completed by the listed course start date. No refund or transfer is offered if you fail to meet the course requirements.
If a course transfer is requested, this is subject to a £75 administrative fee that must be received to confirm a place.
We reserve the right to cancel courses. In this case, you will be offered a course transfer or refund.
If you wish to cancel your booking less than 21 days before the scheduled start date and your space cannot be filled, the full course fee will still be applied. If filled, or you withdraw before the 21-day period, we will retain a £75 administration fee and refund the remaining balance.
Once you have booked, you must attend all days at the same venue. If you choose to move to another course (agreed with We Do Tennis), you understand that you remain liable for a £75 administration fee every time a course change occurs.
Under no circumstances can you miss parts of the course.
(For LTA Assistant, LTA Instructor and LTA Coach) Once you start your course, you must complete the course within 12 months (for Level 1). Within 24 months (for level 2 or 3) of the start date of the course. Failure to do so will result in you having to pay a re-registration fee to complete the course.
Learners must be able to communicate effectively in English (listening, speaking, reading and writing) and must be able to understand the requirements of the qualification and the information within the qualification materials in English without assistance.
We Do Tennis reserves the right to reject any applicant whom it considers to be an unsuitable person for involvement on its tennis training courses. This right may also be exercised retrospectively if information is brought to our attention, which, if known at the time of the application, would have rendered the learner unsuitable.
The falsification of any information in your application and/or the existence of any police record or caution relating to matters considered to be incompatible with certification, constitute circumstances where We Do Tennis reserves the right to withdraw or suspend a learner's qualification.
If you have stated in your application that you have asked a third-party to pay all, or part of your course fee on your behalf, you understand that you must provide permission, in writing, from the organisation agreeing to paying your fees. If you fail to do so, you understand that this will result in your application being rejected or delayed. You also understand that you are responsible for ensuring that the third-party pays your course fee by the start of the course, and that if the required fee has not been paid by the start of the course, you may forfeit your place on the course.

Rules

We Do Tennis accepts no responsibility for lost or damaged property, except for where loss is caused by the negligence of We Do Tennis. Any such liability shall be limited to the extent that such loss was reasonably foreseeable at the time the contract was entered into. For the avoidance of doubt, this clause in no way excludes or limits the liability for personal injury or death caused as a result of the negligence of We Do Tennis, it's employees and affiliated bodies.
Players are required to wear non-marking shoes when on tennis courts.
We Do Tennis reserves the right to deny entry to any person if there is evidence of misconduct or abusive behaviour.
Our team deserve to work in pleasant and constructive environments. We reserve the right to cancel any booking if this is threatened.

Coaching Qualifications: Pre-Requisites & Assessment

LTA Assistant (Level 1):

Be 16 years old, on or before the first day of the course
Have a signed ‘letter of deployment’ from the venue where you have your four hours of work experience organised. If you need support with this, your local Coach Development Centre can help.

LTA Instructor - Level 2:

For optimal course quality and impact, the LTA Instructor qualification pre-requisites are to ensure that the course demands are aligned with your existing knowledge and skills. For LTA Instructor, these are:

A current or previous rating of 7.1 (post 2003) or higher OR successful completion of an Instructor Readiness Test. The Readiness Test can take up to two weeks to be assessed once submitted – please allow sufficient time for this before the start of your course.
Hold the Level 1 Coaching Assistant, LTA Tennis Assistant qualification.
Hold a DBS/PVG Enhanced Check with Child Barred List certificate applied for in the last 12 months through the LTA or Tennis Scotland (volunteer certificates cannot be accepted). A DBS can be accepted if you are on the Update Service. Please note that it may take at least eight weeks for a DBS to be processed and you must hold a valid LTA DBS certificate to book the course.

LTA Tennis Coach (Level 3):

Hold the LTA Instructor (Level 2) coaching assistant certificate/ECA/ETTC
Be LTA Accredited  or hold a DBS/PVG Enhanced Check with Child Barred List certificate (Volunteer certificates cannot be accepted) applied for through LTA/Tennis Scotland. The certificate must be less than 12 months old from the start date of the course. Please note that it may take at least eight weeks for a DBS to be processed and you must hold a valid LTA DBS certificate upon booking. 
Have (or have had) a rating of 6.1 or better, or successfully complete a Readiness Test/have completed a Play Test at a minimum Grade 1. 
Hold a valid certificate of competence in either First Aid at Work (FAW) or Emergency First Aid at Work(EFAW), or will have successfully completed the OFQUAL Level 3 in First Aid (submit a photocopy of the course certificate).

Course Assessment from July 2021: What changed?

Since July 1st 2021, the LTA has been responsible for assessments that are required to be undertaken as part of the Coach Qualification Pathway. We have made a number of changes to the assessment process to make it more accessible and relevant in line with the launch of the updated LTA qualifications.  

Real life coaching assessments (assessing you in a real-life coaching environment) uploaded to LTA Learn via video are an intrinsic part of the LTA Qualification Pathway. Some of the benefits are: 

It's a more relevant method of assessment, as it focuses on you in your teaching environment. This means you get specific feedback tailored to your needs and coaching aspirations. 
Accessibility. There is no need to take an extra day off work or study to attend an assessment. You can fit it into your schedule. 
Learner-centred assessment approach. It gives you the control to decide when you are ready to submit your video assessment. You have the flexibility to engage with your assessment around your other work and commitments. 
Enhanced learning. For the first time, you will be able to review and reflect on your final submission before uploading. You get to decide whether you feel your video upload is the best representation of your coaching. 
A fairer process. The LTA Qualification Assessor can review your video upload multiple times to ensure nothing is missed in the marking of your submission.

Information on Late Submission Fees

The Tutor will set a deadline for submission of portfolio / online learning / video submissions. Failure to meet these deadlines will result in a Late Submission Fee of £75. A late submission fee helps to cover the costs of employing a separate assessor to mark this work. 

In the event that you are unsuccessful and believe you have grounds to appeal, you should download and complete the form at the bottom of this page. Follow the instructions within the document to action your appeal.

Cancellation and Refunds for CPD, Safeguarding and First Aid Courses

We Do Tennis does not offer refunds in the event of your cancellation or missed attendance. This applies in all circumstances, unless there is a critical reason for cancellation. We Do Tennis will make every effort to transfer you to a different course at a time that suits you. If you need to rebook because you can no longer attend, please contact our Coach Development Centre here. We aim to respond to all emails in good time.

Your Data

We Do Tennis will use your personal data, including sensitive personal data, for coach education purposes only and to send you, by post, email or SMS, information related to coach education. For further details, please contact us.
To help us continue to develop your coaching career and our development of market leading courses, unless you have opted out during the application process, We Do Tennis may:
Add your name and contact details to its secure database so that you will receive our periodic coach education newsletters and other relevant promotional material.
Phone you or send you information about other courses and products and about offers from carefully selected third parties, by post, email or SMS.
Pass your contact details to carefully selected third parties and partners so that they can send you by post or email details of their products and services.